"change starts with embers, grows with passion."

More than just digital, innovation is about solving customer's needs through incremental and radical innovation. 

You will learn how to stoke you and your team’s creativity engine and generate more innovative ideas. 

 Find out how to open the aperture of possibilities by rooting your questions in the customer’s viewpoint, overcome legacy thinking and let lose your team’s business ideas.    

 Break down the innovation barriers in your organization with these key questions around leadership, culture and structure that are stifling your organization.  

 Learn how to use all five senses to design customer experiences that unlock the magic 2% that sets you above the competition.  

Learn how to open the aperture of ideas, looking beyond your sector for ideas that reshape your industry.  

 Find out how to inspire your team, overcome resistance to fresh ideas and unleash market-beating innovations in your organization.  

 Highly energy lectures, presentations, video and interactive exercises 

The mindset of an "outsider", the leadership skills of and "insider": asymmetric innovation. 

Ideas are the fount of our creativity. 

 Genius rarely walks alone. How to find your innovation tribe to spark & sustain your creativity. 

 Ideas linger without influence. As an innovator find the leverage points to get your ideas heard. 

 Learn how to use all five senses to design customer experiences that unlock the magic 2% that sets you above the competition.  

Corporate cultures prize conformity. Discover strategies to thrive in the bleakest innovative cultures. 

 Emerge as a leader and innovator. Thinking beyond the box to effect disruptive change. 

 Highly energy lectures, presentations, video and interactive exercises 

 Rethink service levels, delivery and client’s expectations in a time of the pandemic. Open the aperture of change, pivot service objectives and deliver results.  

 All change depends on people -your people- to make it happen, understand the science and “hand-on” approaches to support, lead and help your team thrive. 

 Give more flexibility and autonomy to navigate uncertainty to support staff empowerment, engagement and connection. 

Quality: understand the elements of world-class service delivery excellence. 

   Focus on “high-value” human touch-points, strengthen digitalization and rethink program experience using human-centric design.    

 Metrics matter: develop a balanced set of quality and efficiency measures.  Bring fresh ideas and how to implement them in your program.

 Find out how to inspire your team, overcome resistance to fresh ideas and unleash market-beating innovations in your organization.  

 Highly energy lectures, presentations, video and interactive exercises