Walking in your customer or client's shoes helps you develop innovative experiences that exceed their expectations - giving you the advantage.
Using dynamic and interactive (virtual) facilitation techniques, Simon T. helps you co-create your most complex customer services against the best in class.
Simon T. is a qualified human-centric designer who has facilitated service redesigns in public, not-for-profit and private sectors.
Ideal for leaders, managers and contributors.
COVID has placed companies and the public services under unprecedented pressure. As a result, leaders face the competing demands of increased service needs while cutting costs.
Transformation and innovation, challenging at the best of times: now it essential. Programs must continue to deliver quality, equitable and efficient service but also adapt to a fast-changing environment.
Service design facilitation walks you through a structured approach to understand and better serve the needs of your customer/clients. Focus on “high-value” human touch-points, strengthened digitalization and rethink program experience using human-centric design.
Get clear and focused about the current customer's needs, behaviours and desires
Use human-centred design tools to unpack why your customer/client's actions through behavioural insights, journey maps and service barriers.
Co-create with your team, stakeholders and partners fresh, innovative solutions to meet your customer/client's emergent needs.
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